Terms of Delivery:
Each order will be deemed to constitute a separate contract.
We will endeavour to despatch goods within 7 working days of an order being received (often earlier). Please note however that during busy seasons this may not be possible and at these times please allow up to 10 working days for your despatch. If your delivery is urgent please phone Jane/Sarah on 07739 802175 detailing your requirements and we will do our best to ensure that your package is received in time.
If the goods ordered are out of stock or there is a credit query on your order, we will contact you by e-mail to inform you of the progress of your order and where possible provide a new provisional ETA for the delivery. If the revised delivery details do not satisfy your requirements please send an e-mail to email@example.com to cancel the order and receive a full credit.
We pride ourselves on our customer service. Should your purchases arrive damaged or faulty, please email firstname.lastname@example.org or phone Jane/Sarah on 07739 802175 within 7 days of receipt detailing the item, the issue and your postal address and contact details. You will be given a returns number and asked to return the item, marking the outer packaging with the returns number.
A replacement item will be sent to you.
Terms and Conditions
All orders are accepted upon, and subject to, the following terms and conditions:
When you place an order with Jane Sheehan you are entering a legally binding contract. You are also declaring that you are at least 18 years of age.
1. Statutory Rights
1.1 Your statutory rights are not affected by these terms and conditions.
2.1 Jane Sheehan will endeavour to ensure that all goods and consignments are delivered within 21 days of the order date.
2.2 Each order will be deemed to constitute a separate contract.
2.3 Jane Sheehan reserves the right not to accept orders from certain countries or to only dispatch goods once funds have cleared. Please email us to check before placing any international orders.
2.4 For any international orders placed you will be responsible for any extra duty or customs charges placed on the goods by the authorities of your country.
3. Price and Product Details
3.1 All prices quoted by Jane Sheehan are in pounds Sterling (£) (unless otherwise stated) and all product prices exclude the cost of delivery.
3.2 We try to ensure that all the information on the website is as accurate as possible. We cannot be held responsible for any errors on this site, including but not limited to those regarding price. We reserve the right to make changes to our website including prices and products without any notice given.
3.3 If for any reason an item ordered is not available we will contact you via email and offer you the option to cancel the order or arrange a later delivery date.
3.4 We do however reserve the right to partially ship your order, but we will never ship an alternative product without obtaining authorisation beforehand (this applies to UK orders only, International orders will be shipped only when all products ordered are available).
4. Returns Policy
4.1 In accordance with the Distance Selling Directive (2000) you may cancel your order within 7 working days of delivery. This period commences from the day after the goods have been received. A full refund will be made within 30 days of the cancellation date. This refund will include the separate cost of delivery and packaging charged to you. You are required to contact Jane Sheehan by email to email@example.com first to obtain a returns number The effective date of cancellation is the date on which the notice is sent.
4.2 If you are not entirely satisfied with any product you have purchased from us or your delivery arrives damaged you must advise us within 7 working days and post it back to us within 30 calendar days.
4.3 All items returned to us are at the customers cost. If you live within our locality we can arrange to collect the items ourselves and the cost for this charged to the customer or deducted from the refund.
4.4 Refunds for items will only be given if the items are returned in their original packaging and in pristine condition.
4.5 Refunds for any other reason are left to the discretion of Jane Sheehan.
5.1 All information is upheld with the strictest confidence. We will not disclose any of your details to any third party.
5.2 Any information that is collected is done so in compliance with the Data Protection Act 1998.
5.3 Jane Sheehan does not sell, trade or rent your personal information to others.
6. Information we collect and how we use it
6.1 We collect information from orders placed by customers. This information includes shipping and billing (if different) name, address, email address, telephone number and if paying by credit card; the card number and expiry date.
6.2 Other information can be collected from our mailing list. You will need to sign up to join our mailing list. This information is used to send you information regarding new products, special offers and other details relating to Jane Sheehan. You can remove yourself from our mailing list at anytime.
7. General Terms
7.1 Under no circumstances may you distribute, modify or re-use any of the content without permission.
7.2 Links to third parties maybe added to our site. Please be aware that we will not be held responsible for their content, privacy policies and any other views or business practices they may have.
7.3 The construction validity and performance of any contract shall be governed by the laws of England.
8. Force Majeure
8.1 In the event of any happening beyond the control of Jane Sheehan or her suppliers such as civil disturbances, strikes etc. Jane Sheehan reserves the right without any liability to extend the contractual date for delivery or terminate the contract in whole or in part.